Heras are a dynamic and expert international company with a strong European presence in the perimeter protection industry. Our products are sold globally, and in the UK we are proud protect vital infrastructure including water supply, the criminal justice system, and the national food chain.
We have strong plans for future growth and we are investing heavily in our people including training and development, wellbeing, engagement, and rewards.
About the Role & the Team
Are you a reliable and committed Parts Coordinator with the ability to thrive in a fast paced, dynamic, and exciting environment? If so, we would love to receive your application to join the Heras family.
This role will provide an opportunity for a Parts Coordinator to support the Service Department and involves liaising with customers and suppliers, raising quotes, raising purchase orders, ordering equipment, creating import/export paperwork, liaising with couriers for quotations and to arrange shipment of goods, invoicing, general admin and uplifting service contract sales within the Service Department to ensure the smooth running of the department.
This role is predominately office based in the Middleton office. Hours are 37 per week, Monday to Thursday 08:45-17:00 and Friday 08:45-16:30.
Role Overview
Answering incoming calls from customers, using technical knowledge to establish and assess the problem and advise and recommend accordingly
Using your customer service skills to handle and resolve any customer queries and provide
Creating quotations for customers, liaising with technical departments and colleagues where appropriate
Developing your technical knowledge on the company products and parts to be able to utilise when finding a solution or ordering parts by sourcing, reading and absorbing product manuals
Ensuring you have all of the correct information to input orders on to the Navision system
Ordering parts for internal and external customers, ensuring parts are ordered and delivered within the agreed timescale
Follow up on quotes for completion
Follow up on estimated time of arrivals, deliveries and PODs with suppliers and communicating with customers to handle expectations
Maintain and build good relationships with service providers and clients to keep customer base
Respond to email enquiries in a timely manner
Complete jobs and update internal trackers to show real time actions
Utilising opportunities to promote and upsell company products and services to customers
Liaising with couriers for collections, deliveries, POD enquiries, import/export orders
Creating export paperwork in line with legislative requirements
Managing all 3rd party supplier orders for the service department
Benefits
Enhanced holidays of 33 days per year (one week more than the statutory minimum)
Simply Health care cash plan via salary sacrifice
Salary Sacrifice Pension Scheme
Free On-site Parking
£500 Employee Referral Scheme
Eye Care Vouchers
Life Assurance (2 x annual salary)
Parental Support & Counselling Services
Employee Assistance Programme & Healthy Living App
Wellbeing Hubs
Holiday Purchase Scheme (up to 5 days per year)
About You
Essential:
Good working level of ICT skills on applications such as Excel, Word and Outlook
Wealth of experience working within a similar role
Wealth of administrative and customer service experience
Experience in purchasing and purchase orders
Use of ERP or similar systems
Good at building working relationships
Practical approach to work and problem solving
Desirable:
Drivers Licence
HND or HNC qualification in a relative subject
Experience in sales
Knowledge of perimeter protection products
Use of Microsoft Navision system
Experience within the construction or engineering industry
Experience in working with logistics both import and export
We are an equal opportunities employer and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require any reasonable adjustments or have any particular needs arising from a disability then please outline this on your application so that we can offer the right support for you.
Heras Mobile Fencing & Security
(0)808 164 2250
