Customer Service Advisor

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Are you a reliable and committed individual who is passionate about customer service and would like to join a forward thinking company. Heras is looking for a Parts Coordinator to join the Heras family with the ability to thrive in a fast paced, dynamic, and exciting environment. If this sounds like the role for you, we would love to receive your application.

This role will provide an opportunity to support the Service Department and involves liaising with customers, arranging engineer schedules, raising quotes, ordering equipment, and general admin within the Service Department to ensure the smooth running of the department. The department consists of a Service team Leader, 4 Service Coordinators and a Parts Coordinator.

This role will be office based in Doncaster. There will be a requirement to travel to the Middleton office for training session as and when required.

Role Overview

• Answering incoming calls and emails from customers who want to buy spare parts
• Liaising with technical teams to get part codes for quotes/orders
• Using your customer service skills to handle and resolve any customer queries
• Creating quotations for customers
• Processing Purchase orders
• Ordering parts for internal and external customers, ensuring parts are ordered and delivered within the agreed timescale
• Follow up on estimated time of arrivals, deliveries and PODs with suppliers and communicating with customers

About You

Our Ideal Person

A confident go getter with key customer service, communication and organisation skills. You will be inquisitive by nature and has a keen interest to develop and broaden your knowledge.

Essential:

• Experience working within a similar customer service and/or purchasing role
• Administrative and Customer Service experience
• Experience in purchasing and purchase orders
• Use of ERP or similar systems
• Practical approach to work and problem solving

Desirable:

• Knowledge of perimeter protection products
• Use of Microsoft Navision system
• Experience within the construction or engineering industry

Benefits

• Welcome Onboarding Pack
• Comprehensive Induction Programme
• Enhanced Holidays: 33 days (Including Bank Holidays)
• Holiday Purchase Scheme (buy up to 5 days extra holiday per year)
• Simply Health Healthcare Cash Plan (via Salary Sacrifice)
• Life Assurance x2 of your annual salary
• Regular competitions and engagement initiatives
• £500 Employee Referral Scheme
• Heras Workplace Pension
• Free On-Site Parking
• Bi-Annual Appraisals to compliment development
• Role Specific Training & Development to Support Individual Growth
• Employee Assistance Programme (EAP) and Healthy Living App
• Parental Support
• Regular Wellbeing Support & Communications
• Wellbeing Hubs in Doncaster and Middleton
• Specsavers Eye Care Vouchers

About Heras

Heras are a dynamic and expert international company with a strong European presence in the perimeter protection industry. Our products are sold globally, and in the UK we are proud protect vital infrastructure including water supply, the criminal justice system, and the national food chain.  

We have strong plans for future growth and we are investing heavily in our people including training and development, wellbeing, engagement, and rewards.

We are an equal opportunities employer and welcome applications from all candidates that meet the minimum criteria for the role. If you require any reasonable adjustments or have any particular needs arising from a disability then please outline this on your application so that we can offer the right support for you.