Job:       Service Engineer

Location: London (within M25)

Salary:    Competitive salary and benefits

Duties:   Key responsibilities will be, but are not limited to the following:

•Carry out maintenance of all entrance control and ancillary equipment ensuring right first time and service delivery is on time and in full
•Develop a thorough product knowledge including detailed understanding of mechanical functions and existing controls software to provide effective solutions for automation equipment including gates, boom arms/barriers and PAS68 crash tested products
•Working closely with Service Desk to ensure efficient and effective Service KPI delivery solutions are on target and met in full
•Ensure standard stocks within van is maintained to expedite efficiency of service delivery
•Liaise with service desk to ensure common faults are logged
•Work with various cross-functional teams
•Ensure full customer job satisfaction sign off is gained on every job to include any suggestions given
•Ensure all paper and electronic forms are duly completed and any comments / recommendations / diagnostics are logged and known
•Attend all training courses and meetings as required
•Share expertise within team
•Maintain a professional appearance and manner at all times, consistent with client and company expectations to ensure that Heras is promoted in a positive way at all times
•Build relationship with customer/client to install confidence in knowledge and expertise and build opportunities to promote upgrades for consideration i.e, service agreements, upgrade entrance control and ancillary equipment in line with legal compliance standards

The ideal candidate will have:-
•Proven ability to route cause analyse.
•Excellent communication skills to ensure understanding across multi-functional discipline
•Proven exceptional planning and organisation skills
•Experienced within the entrance control industry, vehicle barriers, automated gates , bollards

Qualification:   The ideal candidate will possess:

Essential
•Electrical / Mechanical Engineer qualification or both.  Ideally HNC level or IEE 17th Edition Qualified
•Working within the field covering various regions
•Experience in use of Microsoft Word, Excel , Email to complete digital forms, parts lists, emails etc.
•Min of 2 years industry specific experience

Desirable
•Control/Electrical/ electronic or software field
•Positive attitude, open minded and true team player
•Pragmatic in approach – hands on and results driven
•Inquisitive and solutions focused

Application:     Register your interest to:  vacancies@heras.co.uk

We are an Equal Opportunities Employer where your contribution counts!