Damage to your gate or fence?

Report your damage directly

Have your fences, access and/or detection systems sustained storm damage?  Then contact the Heras Service Department. Also when you want to request for a repair or solve a malfunction, then contact the service department directly:



Tip: Take photos of the damage

If your fences, access and/or detection systems have suffered damage, you naturally want to know how quickly we can repair them. This depends to a large extent on the damage. Therefore we would like to get the best possible picture of the situation. Take photos of the damage and share them with the Service Department. This way, we can send our mechanics out better prepared. It will also enable us to quickly send you a quote that you will need to coordinate with your insurer.


Prevent damage

When we install our solutions, we take into account the possible wind strengths that occur at the location of your premises. Strong winds or storms are therefore unlikely to have a direct effect on the fences, access and detection systems on your sites.

Yet there is a chance that severe storms will cause damage. For example, trees or branches falling on your fence, gate or detection system. Or because loose material is blown against them. Storms can also cause malfunctions from short-circuting electronics due to lightning, or objects like waste containers and heavy tree branches coming into contact with sensors.


Tips to prevent damage caused by storm

  • Keep the area around your fences, access and detection systems clear
  • Prunge overhanging branches that could fall onto your gate and/or fence
  • Clear away any loose materials on your site
  • Also take into account material that may repeatedly blows against your detection wires

Quick response times

When bad weather is forecast, we ensure that the Service department is running at maximum capacity.  This way, we can respond to damage reports and implement the necessary repairs as quickly as possible.

The speed of action also depends on your service contract. Customers with a service contract have quicker response times. Do you want more information about our service and maintenance solutions? Go directly to offer and prices.

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service and maintenance solutions