Heras ISE 2021

What to do in case of problems with your gates after the heavy snowfall and freezing cold

Recently parts of the country have experienced heavy snow fall and freezing conditions. In extreme cases this can cause problems for the functioning of your sliding gates. If you notice any such issues, don’t try to repair it yourself! However, there are a few simple steps you can take that will help to avoid any issues.

Test and clean the photocell 

The photocell is an infrared sensor that detects motion and prevents the automatic gate from closing on people or objects in the gate’s path. The sensor sends a signal the moment the infrared cell detects movement during the closing operation. When the infrared cell is triggered, the gate stops, then reverses direction and opens again. The photocell is in the portal (the part into which the gate slides as they close). If the cell is covered with dust or dirt, it will prevent the sensor from detecting motion. You can avoid this by gently cleaning the photocell with a dry cloth from time to time. To test if the gate is working properly, walk through it as it is closing and check that it reverses accordingly.

Keep the track clean

If an automatic gate moves along a track, a build-up of dust and dirt can develop in no time along the track, without regular inspection. It is therefore advisable to check it regularly for pebbles, twigs and litter. What’s the best way to do this? Start by reading the manual supplied with your gate that contains tips on how to clean the track properly. Don’t use a high-pressure washer as it could damage the gate and drive unit. 

Do not work on the gate yourself 

If you are unsure about the operation of your gate or if your gate is not working properly, the last thing you should do is try to fix it yourself. Your gate is an electrical system with a host of mechanical components. Your installer or fitter is trained to maintain your gate safely and responsibly, so you can trust that their experience and expertise will ensure your gate remains in proper working order at all times. 

Dealing with a malfunction or damage?

We are here to help you. You can report your damage via the contact form on our website.  

We at Heras understand that your business continuity is crucial. Allow us to remove a potential burden with one of our Heras service contracts, which will help save time, money and unnecessary risks when it comes to the maintenance of your access and perimeter security. In addition, our service packages keep your installed products in top condition and save you costs in the long term by extending their life spanWe have a range of service contracts to choose from to suit the needs of your business with the most efficient and minimal of response times.

Service contract

We proactively check your entire perimeter every year as prevention is better than a cure. If necessary, we adjust things or repair minor defects. Read more about the service solutions from Heras here.