A gate that no longer opens or closes leads to annoying and inconvenient situations. To prevent this, Heras offers a range of service solutions that keep your product(s) in optimal condition.

We offer service, repair and maintenance for both Heras and non-Heras products, by our qualified experts. Heras service solutions reduce the risk of malfunctions, unsafe situations and unexpected costs. With our nationwide service coverage and 24/7 availability, we are always there for you.

Choose your premium service solution

  • Essential
  • Premium
  • Premium VIP

Find out more about our
service and maintenance solutions

Advantages of service,
repair and maintenance by Heras

Frequently asked questions
Service and maintenance

Why do I need service and maintenance?

A gate often stands on your site for decades, and is subject to wear and tear due to the many movements and influences from outside. The sooner you start servicing your gate, the more you will extend its service life. Because a mechanic regularly checks your door, you also reduce the risk of malfunctions and unsafe situations.

What are the differences between the various maintenance contracts?

At Heras, we have designed three different packages. The Essential package is our basic coverage. With this package, we guarantee the safety of your equipment.

Do you want more security and is the continuity of your business important? If so, then opt for our Premium package, in which we offer you a standard response time of 48 hours in the event of breakdowns. In some cases customisation is required, for which we offer the Premium VIP package.

You don’t have to make this choice on your own, our experts will advise you what suits your needs and wishes.

What about gate safety?

At Heras, safety comes first! If you purchase a gate from Heras, you can rest assured that this gate meets the current CE requirements and can therefore be used safely. If you have a service contract, our service technicians will check safety during annual maintenance, including whether the gate still meets the necessary requirements.

Am I responsible for the safety of gates?

As the owner, you are responsible for the maintenance and keeping the installation safe. In practice, we often notice that owners are not aware of this. As a result, a gate only receives maintenance when the gate no longer works or, even worse, has caused an unsafe situation.

What are the advantages of adding Connect to my service contract?

By adding Connect you always have insight into the operational status of your equipment. Within the different packages, Connect offers different possibilities. Within Essential you choose to monitor your own port. If you prefer Heras to do this for you, then choose Premium. This can identify a malfunction or defect, sometimes even before you realise that something is wrong.

As a contract customer, what are the advantages over customers without a contract?

All our contract customers take priority over the non-contract customers and have the benefit of receive a discount on our call outs, hourly rates and spare parts, as well as Technical Support and assistance. For Premium + Premium VIP customers we can also be reached outside office hours, so that we can be on site faster in the event of a malfunction or defect.

What does a 24 hour response time mean?

If you have opted for Premium VIP, we guarantee that in the event of an electrical fault our service technician will be on site within 24 hours after notification.