We are a premium perimeter protection business in the construction and manufacturing industries. We manufacture, install, and service a wide range of security products including gates, barriers and fencing solutions and operate in over 25 countries globally.
We have a unique market position in that we are the only UK business that offer the complete perimeter protection solution.
About the Role
We are currently searching for a reliable, committed, and expert Service Co-ordinator to join the family. This role will play an integral part in helping to achieve our strategic aim of becoming Europe’s No.1 premium perimeter protection brand.
This role will be based at our office based in Middleton, Manchester but may require occasional travel to other UK based sites.
Overview:
Answering incoming calls from customers, using technical knowledge to establish and assess the problem and advise and recommend accordingly
Address and resolve any issues and complaints
Plan for an Engineer visit if needed; check the engineers schedule, know which skills are required, allocate to the nearest appropriate engineer
Arranging permits and access equipment where required
Making necessary arrangements for engineers including booking hotels
Ensure jobs are completed efficiently, and within the agreed timescale
Order any parts required for the Engineers work
Produce quotes for the customer based on the work required
Promote company products and services to customers
Chase quotes for key accounts and overdue renewal customers
Updating, adjusting contracts to meet customer needs Heras Enterprise Resource Planning (ERP) system and customer’s systems in real time
Preparing and filing job reports
Maintain good relationships with service providers and clients to keep customer base
Respond to email enquiries
Close out jobs and update internal trackers to show real time actions
Benefits
Enhanced holidays of 33 days per year (one week more than the statutory minimum)
Salary Sacrifice Pension Scheme
Simply health care cash plan via salary sacrifice
Free On-site Parking
£500 Employee Referral Scheme
Eye Care Vouchers
Life Assurance (2 x annual salary)
Parental Support & Counselling Services
Employee Assistance Programme & Healthy Living App
Wellbeing Hubs
About You
Essential
Full UK driving license
Good geographical knowledge/navigational ability
Excellent customer service capability with a friendly telephone manner
Must have experience in planning/scheduling field based teams/resource
Must have experience of using ERP systems
Desirable
Knowledge of perimeter protection products
Experience within the construction or engineering industry
We are an equal opportunities employer and welcome applications from all candidates that meet the minimum criteria for the role. If you require any reasonable adjustments or have any particular needs arising from a disability then please outline this on your application so that we can offer the right support for you.
Heras Mobile Fencing & Security
(0)808 164 2250
