Choose for Service & Maintenance

Why Service & Maintenance?

With a service and maintenance solution from Heras, you are choosing for continuity of your business, safety of your site and its users. You will also comply with the latest regulations and standards, avoid liability and extend the life of your installation.

The benefits

  • Service, repair and maintenance on Heras and non-Heras products
  • Fast response times and good accessibility
  • Benefit from discount on hourly rates and spare parts
  • Prevent failures and unsafe situations
  • Comply with the annual obligation to carry out maintenance

Put together your service and maintenance solution in 3 steps here

Add our smart service Connect

Make your service and maintenance solution smart Click here

Make your service and maintenance solution smart and add Connect.

Connect provides insight into the status and performance of the gates on your premises. This is your choice for an optimally secured and safe site.

*Price from
£27.50 p/m
  • One maintenance inspection per annum
  • Discount on spares and labour
  • Response time 5 working days
  • Technical support given if required
  • 12 month warranty on the repair

*Price based on a service and maintenance solution for 5 years with 1 installation and zone 1 call- out charge.

Change your selection
+
Price
£19.95 p/m
  • Automatic alerts and notifications via your smartphone, tablet or PC
  • Heras smart cloud portal
  • Real-time insight into the status of your access systems
  • Remote monitoring of user access
  • Opening of access systems via your mobile phone
  • Remote monitoring of access by Heras
  • Proactive monitoring of access systems by Heras
  • Maintenance notifications based on usage
  • Periodic reports and statistics

Your service and maintenance solution

Here you can find a summary of your choice. Click here.

Thank you for putting together your service and maintenance solution. Please enter your details below and we will contact you to discuss your request. You will then receive a proposal from us.

Fill in your details and we will contact you shortly.
Here's your smart service plan.
*Price from
£27.50 p/m
£19.95 p/m
* Prices are only valid when concluding a 5 year contract
£ 47.45/month
Change your selection

Your service and maintenance solution

Here you can find a summary of your choice. Click here.

Thank you for putting together your service and maintenance solution. Please enter your details below and we will contact you to discuss your request. You will then receive a proposal from us.

Fill in your details and we will contact you shortly.
Here's your smart service plan.
*Price from
£27.50 p/m
* Prices are only valid when concluding a 5 year contract
£ 27.50/month
Change your selection

Add our smart service Connect

Make your service and maintenance solution smart Click here

Make your service and maintenance solution smart and add Connect.

Connect provides insight into the status and performance of the gates on your premises. This is your choice for an optimally secured and safe site.

*Price from
£51.75 p/m
  • Two maintenance inspections per annum
  • Discount on spares and labour
  • Response time 48 hrs
  • Technical support given if required
  • 12 month warranty on the repair

 

*Price based on a service and maintenance solution for 5 years with 1 installation and zone 1 call- out charge.

Change your selection
+
Price
£19.95 p/m
  • Automatic alerts and notifications via your smartphone, tablet or PC
  • Heras smart cloud portal
  • Real-time insight into the status of your access systems
  • Remote monitoring of user access
  • Opening of access systems via your mobile phone
  • Remote monitoring of access by Heras
  • Proactive monitoring of access systems by Heras
  • Maintenance notifications based on usage
  • Periodic reports and statistics

Your service and maintenance solution

Here you can find a summary of your choice. Click here.

Thank you for putting together your service and maintenance solution. Please enter your details below and we will contact you to discuss your request. You will then receive a proposal from us.

Fill in your details and we will contact you shortly.
Here's your smart service plan.
*Price from
£51.75 p/m
£19.95 p/m
* Prices are only valid when concluding a 5 year contract
£ 71.7/month
Change your selection

Your service and maintenance solution

Here you can find a summary of your choice. Click here.

Thank you for putting together your service and maintenance solution. Please enter your details below and we will contact you to discuss your request. You will then receive a proposal from us.

Fill in your details and we will contact you shortly.
Here's your smart service plan.
*Price from
£51.75 p/m
* Prices are only valid when concluding a 5 year contract
£ 51.75/month
Change your selection

Add our smart service Connect

Make your service and maintenance solution smart Click here

Make your service and maintenance solution smart and add Connect.

Connect provides insight into the status and performance of the gates on your premises. This is your choice for an optimally secured and safe site.

*Price on application
Customised
  • Custom based maintenance inspections per annum (min. 2)
  • Discount on spares and labour
  • Response time 24 hrs
  • Technical support given if required
  • 12 month warranty on the repair
  • All initial call outs (labour and replacement parts) due to system failure
  • Reporting of KPI or advise after maintenance

*Put together your customised solution with one of our experts

Change your selection
+
Price
£19.95 p/m
  • Automatic alerts and notifications via your smartphone, tablet or PC
  • Heras smart cloud portal
  • Real-time insight into the status of your access systems
  • Remote monitoring of user access
  • Opening of access systems via your mobile phone
  • Remote monitoring of access by Heras
  • Proactive monitoring of access systems by Heras
  • Maintenance notifications based on usage
  • Periodic reports and statistics

Your service and maintenance solution

Here you can find a summary of your choice. Click here.

Thank you for putting together your service and maintenance solution. Please enter your details below and we will contact you to discuss your request. You will then receive a proposal from us.

Fill in your details and we will contact you shortly.
Here's your smart service plan.
*Price on application
Customised
£19.95 p/m
* Prices are only valid when concluding a 5 year contract
Change your selection

Your service and maintenance solution

Here you can find a summary of your choice. Click here.

Thank you for putting together your service and maintenance solution. Please enter your details below and we will contact you to discuss your request. You will then receive a proposal from us.

Fill in your details and we will contact you shortly.
Here's your smart service plan.
*Price on application
Customised
* Prices are only valid when concluding a 5 year contract
Change your selection

What is the difference between the 3 packages?

In all our packages we offer service, repair and maintenance. When you choose Essential, you choose our basic coverage. You’ll meet the mandatory annual maintenance check.

Premium is often chosen for an access point with multiple movements per day or when the failure of an access point poses a risk to business operations.

Premium VIP is the customised package, and offers also extra KPI reporting.

 

What is Connect?

In step 2 you add our smart service Connect to the chosen service and maintenance solution.  This smart solution provides insight into the status and performance of the gates on your premises. By remotely monitoring your access installations, any damage or malfunction can be detected and resolved more quickly.

Would you like more information? Download our brochure

Download brochure

Frequently asked questions
Service and maintenance

Do you also service other brands?

Yes, that is possible. We provide service, repair and maintenance independent of brand. Of course, we will first visit you to map out the current status of the gate(s) on the premises.

Am I obliged to carry out maintenance?

According to the standard, an owner is obliged to carry out maintenance as recommended by the manufacturer. This depends on the type of product, but suggests as a minimum that maintenance should be carried out once a year to keep the access point safe. The user manual states how often an access point must be maintained.

What happens if my gate stops working due to malfunction or damage?

As a customer, you are always assured of preferential treatment. We take care of your malfunction or damage as soon as possible and make sure that we are present within the agreed time to solve the malfunction or damage. In some cases, we do this with a temporary solution; usually, we can solve the problem immediately.

How can I make my installation last longer?

Preventive maintenance in particular ensures that an installation lasts longer. Wear and tear and traces of use are noticed earlier and remedied. The door is fully measured and checked. Using the door in the right way means that an installation lasts longer.

When do I have to prove that I am carrying out maintenance?

Proof of maintenance is important in certain situations. Think of claims when damage is caused by a gate. But also for example when you have damage due to extreme weather. By means of a logbook and inspection report, you can prove that your door has always been well maintained and is in good condition.

Do you want more information or advice?
Please fill in your details and we will contact you.